Last Updated March 2023
If you wish to change, postpone or cancel an appointment, 48 hours’ notice must be given, or the cost of the full session is payable. Please contact us via the contact form, email: firstname.lastname@example.org or call/text your therapist direct to make your cancellation. This allows us the opportunity to offer the cancelled session to another client. If you wish to discontinue your course of therapy, you do not have to give a reason. There can be external circumstances that make attendance difficult, but it is helpful if you can discuss these changes so that when you wish to resume therapy, these changes can be taken into account. Following your last appointment, your rights of confidentiality are permanent. Client records are destroyed after 3 months.
Refund of Unused Deposits, Full Payment Fees & “Gift Payments”
Any deposits, full payment fees or gift payments (treatment fees paid for another person) expire 3 months after the date of payment. Please ensure that the fees are used for therapy within this period. Refund requests should be made by email within the 3-month period following payment. Therapy fees paid by bank transfer or in cash can be refunded without a transaction fee. Please submit a refund request by email including your bank transfer details within 3 months.