Terms & Conditions
Website Usage: Term and Conditions
Last Updated April 2021
By continuing to browse and use this website (www.cch-hypnosis.com) you are agreeing to comply with and be bound by the following terms and conditions of use. If you do not agree to these terms and conditions, please do not use this site.
Terms & Conditions
Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the https://www.cch-hypnosis.com website (the “Service”) operated by The Centre of Clinical Hypnosis (“us”, “we”, or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service. Please read these terms and conditions which apply to the provision of counselling, mentoring, coaching and hypnotherapy consultations within the therapy practice, during home visits, any online therapy, and with the use of this website. They are designed to protect your interests as a client. By making an appointment, you are agreeing to the following terms and conditions. If you are unable or unwilling to agree to these terms and conditions, then you should not book an appointment, continue with your course of therapy or browse this website. Please notify us at firstname.lastname@example.org of this situation.
You are encouraged to familiarise yourself with your rights contained within the Sale of Goods Act 1979, Unfair Contract Terms Act 1977 and the Unfair Terms in Consumer Contracts Regulations 1999. If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information. You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete. You expressly agree that the Centre of Clinical Hypnosis is not responsible for any loss or damage arising from the submission of false or inaccurate information. By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases. We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons. You expressly agree that the Centre of Clinical Hypnosis cannot accept any liability for loss or damage arising out of such cancellation. We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.
Payment can be made through our secure online booking system. Alternatively, if you for whatever reason do not wish to use our online booking system you can make a bacs payment which will be required on booking a therapy. Please contact us at: email@example.com for further details.
Therapy Consultations and Fees
Please refer to each therapy for prices and duration of therapy. Some concessionary rates can be offered for those on means tested benefit and state pension only and evidence will need to be provided before a therapy can be booked. (no concessions will be accepted during or at the end of a consultation). Please contact us at firstname.lastname@example.org for further details.
For home visits, an additional travelling fee is charged depending on location. Please contact us at email@example.com for further additional costs. A free, brief initial consultation lasting approximately 15 minutes can be given for those who wish to discuss a therapy prior to booking a paid consultation. No therapy is given during that session. A formal receipt for payment is available on request.
Consultation Fee Changes
The consultation fees are subject to reviews usually on an annual basis from 1st January. Notice will always be given of any price increases when you are in a course of therapy.
If you wish to change, postpone or cancel an appointment, 24 hours’ notice must be given, or the cost of the full session is payable. Please contact us via the contact form, email: firstname.lastname@example.org or call us on: 0844 357 0435 to make your cancellation. This allows us the opportunity to offer the cancelled session to another client. If you wish to discontinue your course of therapy, you do not have to give a reason. There can be external circumstances that make attendance difficult, but it is helpful if you can discuss these changes so that when you wish to resume therapy, these changes can be taken into account. Following your last appointment, your rights of confidentiality are permanent. Client records are destroyed after 3 months.
Refund of Unused Deposits, Full Payment Fees & “Gift Payments”
Any deposits, full payment fees or gift payments (treatment fees paid for another person) expire 3 months after the date of payment. Please ensure that the fees are used for treatment within this period. Refund requests should be made by email within the 3-month period following payment. Treatment fees paid by bank transfer or in cash can be refunded without a transaction fee. Please submit a refund request by email including your bank transfer details within 3 months.
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service. You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorised use of your account.
Availability, Errors and Inaccuracies
We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other web sites. You expressly agree that any such offer of a product or service does not constitute a legal offer capable of attracting legal consequences. We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. Section “Availability, Errors and Inaccuracies” is without prejudice to existing statutory rights.
The Service and its original content, features and functionality are and will remain the exclusive property of the Centre of Clinical Hypnosis and its licensors. The Service is protected by copyright, trademark, and other laws of both the United Kingdom and foreign countries. Our trademarks and trade address may not be used in connection with any product or service without the prior written consent of the Centre of Clinical Hypnosis.
All material made available in this site, including material in websites that are linked directly or indirectly, are provided “AS IS”, without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement. No guarantee can be given that the material will be error free, nor free of viruses, defamatory, offensive or other harmful matter. You are responsible for cost of any necessary service, repair or correction. This site may also include pages or publications with technical inaccuracies or typographical errors that will be corrected as they are discovered by Staff at the Centre of Clinical Hypnosis at their discretion. The Centre of Clinical Hypnosis reserves the right to add, delete or modify any information included in this site at any time. Material included in this site does not constitute a contract or part of a contract other than that involved in the booking of a consultation. Prices may be altered at any time without notice.
Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by the Centre of Clinical Hypnosis. The Centre of Clinical Hypnosis has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Centre of Clinical Hypnosis shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit. The materials that can be accessed from linked sites are not written or maintained by the Centre of Clinical Hypnosis and are not responsible for the contents thereof. Any reference to a linked site or any specific third-party product or service by name does not constitute or imply its endorsement by the Centre of Clinical Hypnosis for use with any of their products, and you assume all risk with respect to its use.
Links To Other Sites (“Public Areas)
When you are browsing this website, you could be directed to other sites that are beyond the Centre of Clinical Hypnosis’s control. There are links to other sites from these website pages that take you outside of our service. These other sites may send their own cookies, collect their own data or solicit personal information. The privacy policies of these other sites may significantly differ from that of the Centre of Clinical Hypnosis. They are not responsible for the privacy practices of any other sites and cannot guarantee the security of any of your personal information collected there.
Protecting the security of all personally identifiable information associated with prospective clients or clients is of the utmost importance to the Centre of Clinical Hypnosis Once we receive your transmission of any data, we will take reasonable precautions to ensure its security on his system. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we take all reasonable steps to ensure the security of users’ personal information and maintain their privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of such personal information.
You agree to use this site for lawful purposes only. You shall not exploit copyrighted or proprietary materials available in this site, except as expressly permitted by the Centre of Clinical Hypnosis. Any software or materials available for downloading from the site or any directly linked site is governed by the terms of the applicable license agreement accompanying or included with the software. All trademarks, service marks, and trade names in this site are the marks of the Centre of Clinical Hypnosis’s ownership.
You agree to defend, indemnify and hold harmless the Centre of Clinical Hypnosis and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password, or b) a breach of these Terms. You agree to defend, indemnify, and hold us harmless from and against any and all claims, losses, liabilities, damages and expenses (including legal fees) arising out of your use of this site or use of the information included herein.
Limitation Of Liability
Although there are limitations to the guarantees we can provide, your satisfaction is very important to us. Please read and understand our limits of liability before ordering services. In no event shall the Centre of Clinical Hypnosis, nor its partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorised access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose. You expressly agree that your use of, or inability to use, the functions contained in these webpages or the Internet website is at your sole risk. The functions of the webpages and the Internet website created for you are provided “as is” and “as available” for your use, without warranties of any kind. The entire risk as to the quality and performance of the webpages and website is with client.
To the extent not prohibited by law, in no event will the Centre of Clinical Hypnosis be liable to the client or any third party for any damages, including, but not limited to, any lost profits, lost savings, loss of data, business interruption, or incidental, consequential or special damages arising out of the operation of or inability to operate these web pages or website, however caused, even if the Centre of Clinical Hypnosis has been advised of the possibility of such damages. The Centre of Clinical Hypnosis does not represent, guarantee or warrant that the functions contained in these webpages or Internet website will be free from loss, corruption, attack, viruses, interference, hacking, or other security intrusions, and the Centre of Clinical Hypnosis disclaims any liability relating thereto. This Work Statement Agreement is governed by the laws of United Kingdom without giving effect to its conflict of laws provision. You expressly agree that exclusive jurisdiction for any claim or dispute with the Centre of Clinical Hypnosis or relating in any way to your use of the created webpages or Internet website resides in the courts of the United Kingdom. Under no circumstances will the Centre of Clinical Hypnosis be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the use or inability to use the materials available in this site or any linked site, even if they are advised of the possibility thereof, nor for any claim by a third party. Any material printed from this site is covered by these terms and conditions.
Without limiting the generality of the foregoing and notwithstanding any other provision of these terms, under no circumstances will the Centre of Clinical Hypnosis ever be liable to you or any other person for any indirect, incidental, consequential, special, punitive or exemplary loss or damage arising from, connected with, or relating to your use of the Service, these Terms, the subject matter of these Terms, the termination of these Terms or otherwise, including but not limited to personal injury, loss of data, business, markets, savings, income, profits, use, production, reputation or goodwill, anticipated or otherwise, or economic loss, under any theory of liability (whether in contract, tort, strict liability or any other theory or law or equity), regardless of any negligence or other fault or wrongdoing (including without limitation gross negligence and fundamental breach) by the Centre of Clinical Hypnosis or any person for whom the Centre of Clinical Hypnosis is responsible, and even if the Centre of Clinical Hypnosis has been advised of the possibility of such loss or damage being incurred.
This website is provided for information only and is not intended to replace a consultation with your GP or other health care professional. The information on this website should not be considered as medical advice. If you have any doubts or concerns about your health, you should seek advice from a medical doctor.
These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you must stop using the service.
The Centre of Clinal Hypnosis’s policy is to respect and protect the privacy of visitors to the www.cch-hypnosis.com website. This policy statement tells you how we collect information from you and how we use it. It will assist you in making informed decisions when using this site. The data that is collected By the Centre of Clinical Hypnosis does request personal information such as your name, email address, postal address, etc which you can choose to provide when you request further information from this website. We need to collect this information to help us personalise and deliver relevant product/ service information that you have requested. You are under no obligation to provide any personal data if you so wish. The Centre of Clinical Hypnosis also uses personal information for purposes of administering and expanding his business activities, providing customer service and making available other products and services to their customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our website, new services and special offers that we think you will find valuable. No data is ever passed onto any external parties.
Use of IP Address
An IP address is a number that’s automatically assigned to your computer whenever you’re surfing the web. Web servers automatically identify your computer by its IP address. IP addresses are only collected to analyse and audit the use of this site.
The Centre of Clinical Hypnosis will never publish, give, sell or rent your information to anyone. However, they reserve the right to disclose user information in special cases when they have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to, or interference with (either intentionally or unintentionally) their rights or their property, other users, or anyone else who could be harmed by such activities. The Centre of Clinical Hypnosis also reserve the right to disclose user information when they believe, in good faith, that the law requires it.
The Centre of Clinical Hypnosis does not knowingly collect information from children. If you are under 13, please do not provide any personal information to us. Ask your parents or legal guardian to visit this website and enquire on your behalf.
Access to Your Own Data
To be given a copy of your own personal data that the Centre of Clinical Hypnosis collects online and maintain in our database, and to contest and correct inaccuracies, or request that your personal data be deleted, please send an e-mail and we will aim to follow your request.
Please note that by submitting your payment, you are agreeing to all of our terms of service as they are written here. The Centre of Clinical Hypnosis reserves the right to change or update these terms at any time without prior notice. The user of this site agrees to the terms of this agreement on behalf of his or her organisation or business. This Agreement constitutes the entire understanding of the parties. Any changes or modifications thereto must be in writing and signed by both parties.
Written Treatment Reports
A request for a written report of the treatment given during a course of therapy can be given on completion. There is an additional cost for this service. Please contact us at: email@example.com for further details. The report does not in any way replace a report given by a general practitioner.
A medical questionnaire is conducted at the start of the 1st consultation to establish any contraindications to treatment. It is also used to assess whether your health is affecting (or being affected by) the therapeutic goals you wish to achieve. Please update us at: firstname.lastname@example.org of any medical changes during your course of therapy, or if you are returning to therapy after a period of absence.
If you are running late or anticipate running late for your appointment, please leave a message (calls are not answered whilst working with a client) or send a text to your therapists mobile. Your therapist will pick up this message when next available. Whilst we will aim to accommodate “lost time”, please understand that the booking schedule may not always make this possible. The session may have to finish at the original finishing time.
Any information collected from you as a client or potential client, including your contact details will be held in the strictest confidence. Your privacy will be respected. The details that you disclose are used solely for the purpose of providing you, the client, with the highest levels of service. No information will be passed on to any external parties without your express permission. Where express permission is given to share information with an external party, we will only supply client approved information that we believe is in the best interests of the client. If it is necessary for Your therapist to contact you, he will use your preferred method e.g., mobile phone. If he needs to contact you at home or at work to change an appointment, he will leave his name, number and state that the nature of his call is personal. If there is an emergency and your therapist needs to cancel the appointment at short notice, he will state this in his message. During your treatment period, please ensure that he has your up-to-date contact details. Please discuss these terms with Your therapist if these arrangements are unsuitable. Exceptional circumstances of confidentiality include where there is a criminal or civil court case where a court order has demanded disclosure, and where there is good cause to believe that failing to disclose information would cause danger or harm to the client or others. Child Protection Issues falls into this category.
Confidentiality and Continuous Professional Development (CPD)
The sharing of anonymous case histories is sometimes made to supervisors and peer-support groups as part of CPD requirements. No personal details are ever used during these meetings. Audio recordings of consultations are sometimes used as part of the supervision process between your therapist and their supervisor. The recordings are only ever used for reference in Your therapist’s presence. The first name may be referred to during that meeting, but all recordings are destroyed after the supervision meeting is completed. As a client you may be asked if you wish to be involved in that process in your next consultation, but you are not obliged to agree. If you have agreed and then decide to withdraw your consent, your decision will be respected. Your therapy will not be affected.
Standards of Behaviour
During the course of any therapy, your therapist will treat you with respect and not abuse the trust that you put in him. In return, you will undertake to not harm yourself. You will respect any person at the therapy practice, including the therapist and his/her property. You agree to come to the sessions not under the influence of alcohol or recreational drugs, except those prescribed by your doctor. If any conduct contravenes these standards of behaviour, we reserve the right to cancel the session and any further therapy sessions.
A well-motivated client is very likely to achieve realistic goals. However, it is unethical to guarantee a cure. The control of thoughts, beliefs, emotions and behaviours always resides within the client. No patient is “made” to do anything against their will using hypnosis. Your therapist guarantees to apply his training, expertise and experience to your issues with the aim of achieving agreed goals in as reasonable time as possible. Estimates of the number of sessions required to treat a condition given at the enquiry stage or during the first consultation, are given on the basis of the information presented at that time. Estimates are also made on the basis of treatment being given to previous patients with differing case histories. Hence each patient and the causes of their condition are unique. Estimates are only rough guidelines and are subject to change.
Online Therapy Terms and Conditions
Online therapy includes using any form of electronic or digital communication media and software application that is not face-to-face e.g., Skype, FaceTime, WhatsApp, Zoom, Teams, telephone, email and text etc. It can be in the form of video, audio or electronic mail/text. It is sometimes called e-therapy.
You are seeking our professional services for personal therapy and not undertaking research for private use or publication. You can have greater access to the treatment you want using online therapy. You accept that the session or session booking may be terminated without notice or reimbursement if your therapist should determine that the consultation is being used for any reason other than personal therapy. You agree to submit only true and accurate information and will not omit any information that might be significant in your treatment.
Suitability for Online Therapy
You are 18 years of age and over. Or if younger than 18 years of age, that you have the written consent of your parent/legal guardian/carer to receive online therapy. You are not feeling suicidal (please contact The Samaritans). You are not under the influence of alcohol or recreational drugs prior to starting your consultation. You are not under the supervision of a psychiatrist or suffering from any diagnosed psychiatric condition, psychological illness or epilepsy.
Completion of Medical Questionnaire
During your initial enquiries and decision to start therapy, you will agree to complete a medical questionnaire by email. This will include your personal details, and any medical and lifestyle issues that could affect your treatment.
Pre-assessment Online Video Chat
Prior to your first consultation, a brief 5-10 minute video chat will be organised to assess media compatibility and discuss any remedial action if technology malfunctions or fails.
Advance Payment for Online Therapy Sessions
Online therapy appointments including Skype require full payment at the time of booking for the mutually agreed appointment.
Duration of Online Therapy Sessions
Online therapy sessions are usually 45-50 minutes in duration.
Electronic Media Malfunction or Failure
The Centre of Clinical Hypnosis not responsible for direct or consequential loss due to internet service failure or electronic media malfunction. No refunds are given when technological malfunction or failure is on part of the client. Where there are technological malfunctions on the Centre of Clinical Hypnosis’s part reconnections will be attempted during the allotted appointment time. In the event of a complete technological failure on our part, the appointment will be rescheduled to a mutually agreeable time to complete the remaining time left in the session. Offline contact details can be used for the remaining treatment where it is reasonably possible and mutually agreed.
All written information taken before, during and after your therapy is completely confidential. Most online communication media is encrypted and there may only be a security breach if one of the participating computers (or other hardware) contains a virus/trojan/malware. The Centre of Clinical Hypnosis uses updated anti-virus and anti-malware software to reduce the likelihood of any security breach. It is your responsibility to ensure that you have sufficient updated internet security measures in place to maintain confidentiality on your behalf.
Terms & Conditions Updates
These terms & conditions are subject to revisions without notice. Please familiarise yourself with any amendments if you have restarted therapy after a long period of absence.
Online Terms of Service
Therapists at the CCH are UK qualified and belong to member organisations. They follow professional codes of conduct that fulfil the membership requirements of UK based associations. All clients agreeing to use online therapy from the Centre of Clinical Hypnosis are accepting that this therapy contract/ agreement, and the services to which it relate, are subject to the jurisdiction of the Laws of England and Wales, UK. You are accepting that any dispute or differences in relation to this contract/agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales, UK.
All therapy services offered are not intended to be a substitute for professional medical advice, diagnosis and treatment. Please consult with your GP prior to your treatment to diagnose and treat any medical conditions.
Online Therapy Disclaimer
A well-motivated client is very likely to achieve realistic goals with online therapy. However, it is unethical for a therapist to guarantee a cure. The control of thoughts, beliefs, emotions and behaviours always reside within the client. No patient is “made” to do anything against their will using hypnosis or therapy. Centre of Clinical Hypnosis therapists guarantee to apply their training, expertise and experience to your issues with the aim of achieving agreed goals in as reasonable time as possible. Estimates of the number of sessions required to treat a condition given at the enquiry stage or during the first consultation, are given on the basis of the information presented at that time. Estimates are also made on the basis of treatment being given to previous patients with differing case histories. Hence each patient and the causes of their condition are unique. Estimates are only rough guidelines and are subject to change.
If you have any questions about these Terms, please contact us.
Complaints & Disputes
If you have any complaints or disputes please email: email@example.com